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RELATED MATERIAL

Hill, J.B., Cherie Madarash-Hill and Alison Allred.  “Outsourcing Digital Reference: The User Perspective.”  The Reference Librarian

             47, 2, no. 98 (2007): 57-71.

Koku, Paul Sergius.  “Consumer Attitude Toward Outsourcing of Technical Services: An Exploratory Study.”  Services Marketing Quarterly 30, 4 (October-            December 2009): 315-332. 

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Last Revised: November 5, 2009
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